We are currently seeking a skilled and dedicated Account Handler to join our client's dynamic team, providing crucial support in meeting clients' insurance needs. This role demands exceptional customer service skills, meticulous attention to detail, and a profound understanding of insurance products and regulations. As an integral part of the team, you will collaborate closely with clients, underwriters, and team members to deliver comprehensive insurance solutions and exceptional service. Key Responsibilities: Client Relationship Management: Build and maintain robust client relationships, acting as the primary point of contact for inquiries and requests. Understand clients' insurance needs and provide tailored advice and solutions. Policy Management: Assist clients with policy inquiries, changes, and renewals. Ensure accuracy in policy documentation, endorsements, and certificates of insurance. Collaborate with underwriters to negotiate and secure optimal coverage terms. Risk Assessment and Analysis: Analyze clients' risk profiles and insurance needs to identify gaps and opportunities for coverage improvement. Stay informed about industry trends, emerging risks, and regulatory changes impacting clients. Policy Compliance: Ensure clients' insurance policies comply with industry regulations and contractual obligations. Keep clients informed about changes in regulations and their implications. Documentation and Reporting: Maintain accurate and organized electronic client files and documentation. Prepare and deliver regular reports to clients on their insurance portfolios. New Business Development: Identify opportunities for upselling and cross-selling insurance products. Collaborate with colleagues to support business growth. Insurance Knowledge and Training: Stay updated on insurance products, coverage options, and industry best practices. Participate in ongoing training and professional development. Customer Service Excellence: Provide exceptional customer service, addressing inquiries and concerns promptly and professionally. Ensure client satisfaction and retention through attentive service. Quality Assurance: Conduct "peer" quality checks on documentation and files to minimize errors and ensure accuracy. Implement continuous improvement measures to enhance efficiency. Other Duties: Undertake additional duties as required by the changing needs of the business. Experience & Qualifications: Strong knowledge of insurance products, underwriting principles, and industry regulations. Exceptional communication and interpersonal skills. Attention to detail and accuracy in policy management and documentation. Strong problem-solving and analytical abilities. Ability to work effectively in a team and collaborate with various stakeholders. Proficiency in Acturis insurance software and Microsoft Office Suite. Commitment to ethical business practices and compliance with industry standards. Join our client's thriving team and contribute to the success of their insurance services. To apply, please send your resume to [Specify Contact Email]. #InsuranceJobs #AccountHandler #CoppersmithRecruitment Job Types: Full-time, Permanent Salary: £30,000.00-£40,000.00 per year