PLEASE NOTE THIS ROLE REQUIRES RELOCATION TO THE TURKS AND CAICOS ISLANDS! Relocation package: One-time $5,000 relocation payment One economy return airline ticket Our client, a leading food distribution and retail organisation in the Turks and Caicos Islands, is seeking a dedicated and experienced B2B Sales Manager – Food Service to join their dynamic team. The successful candidate will oversee and coordinate all aspects of product ordering, receiving, and distribution for food service clients, with a strong focus on customer satisfaction, operational efficiency, and commercial growth. This position requires strong leadership, attention to detail, and a proactive approach to managing client relationships, special requests, and delivery logistics. The Sales Manager will play a critical role in supporting the profitability and continued success of the Food Service Division. Key Responsibilities: Respond promptly to all customer orders and inquiries via telephone and email Manage special order requests and ensure accurate and timely invoicing Enter invoices correctly to ensure accurate billing Receive and inspect special-order shipments for quantity, quality, and freshness Report any issues related to temperature, damage, or food safety promptly Maintain proper product rotation and ensure quality control compliance Notify clients of out-of-stock items daily and suggest suitable alternatives Oversee collections and ensure timely payments Deliver monthly client statements during the first two (2) days of each month Submit weekly client visit reports, including dates and times, to management Conduct regular market research to identify trending and seasonal products Promote the Food Service Division to new and prospective business clients Address and escalate customer service, quality, or logistics issues as needed Assist with delivery of customer orders to designated locations when required Communicate shipping statuses to clients, ensuring temperature control during transit Manage and clear excess stock of non-moving special-order items Provide exceptional customer service, offering product knowledge and consistent support Maintain a professional appearance and uphold company grooming standards Keep the workspace clean, organised, and compliant with all food safety protocols Key Skills & Competencies: Proven track record of exceeding sales targets with strong negotiation skills Ability to build, maintain, and manage diverse client relationships Proficient in sales data analysis and report generation Effective leadership and team management skills Strong communication, presentation, and active listening skills Excellent time management and ability to prioritise competing tasks Confident decision-maker with a proactive and solution-driven mindset Competent in Microsoft Office and basic invoicing or inventory systems General Expectations: Treat all colleagues with fairness, respect, and professionalism Communicate effectively across all departments and store locations Work collaboratively to achieve operational and commercial goals Uphold the highest standards of ethics and confidentiality Maintain a clean and professional appearance in line with company policy Respond calmly and effectively in high-pressure situations Observe and report any unusual or suspicious activity promptly Adhere to all health, safety, and food safety protocols Keep all work areas tidy and free of hazards Participate actively in training and ongoing professional development Be flexible to work weekends, holidays, and varying shifts as required Work in cold storage environments when necessary Meet all physical requirements for lifting, moving, and standing Physical Requirements: Must be able to sit, stand, walk, and use hands for extended periods Ability to lift and carry up to 50 lbs Frequent walking, bending, reaching, and kneeling required Must be physically capable of responding to emergencies Visual acuity sufficient for document review and system use Tolerance for moderate exposure to dust and cleaning agents Must use equipment safely and report issues immediately Support energy conservation and responsible use of equipment