salary: $90,000 %E2%80%93 $120,000 per year Equity: Competitive equity packageWork Arrangement: Remote (must be able to work 9:00 AM - 7:00 PM PT)Visa Sponsorship: Not available Coppersmith Recruitment and Services Inc. is partnering with a fast-growing, venture-backed technology company to hire their first Customer Support Specialist. This is an exciting opportunity to join a high-growth organization and play a key role in shaping the customer support function from the ground up.Every customer comes to the platform with their number one business challenge hiring. As the Customer Support Specialist, you will be the frontline for customers, ensuring an exceptional experience throughout their journey. With hundreds of new customers joining each month, this role is ideal for someone who thrives in a fast-paced, startup-style environment and enjoys being hands-on and customer-facing.Key ResponsibilitiesServe as the primary point of contact for customers, handling real-time engagement via chat, Slack, and emailDeliver fast, high-quality support while maintaining excellent response times and customer satisfactionProvide clear and timely updates on candidate pipelines to help hiring managers move quicklyOffer product and technical guidance by developing deep knowledge of the platformSupport customers through onboarding and active hiring workflowsTroubleshoot and resolve issues across multiple systems and toolsCollaborate closely with leadership and strategic project teams to improve customer support processesHelp design and document workflows that will allow the support function to scaleRequired Experience3%E2%80%938 years of experience in high-volume customer support, ideally within B2B SaaSHands-on experience actively managing support tickets (not solely managing a team)Comfortable working across multiple support channels and systems, including chat and emailExperience in fast-paced, startup or early-stage environmentsSkills and AttributesExceptional attention to detail with a methodical approach to problem-solvingStrong written and verbal communication skills with a professional presenceTechnically curious and quick to learn new tools and platformsComfortable working in a scrappy, evolving environment with changing prioritiesCustomer-first mindset with a genuine desire to help users succeed